Spice Lane
Takeaway and dine-in · 1 site, Ashton-under-Lyne · Live since 3 March 2025
A single-site takeaway added two self-serve kiosks alongside its counter till to take pressure off Friday and Saturday evenings.
Measured outcomes
+£3.40
Average order value on kiosk orders
Mean kiosk ticket vs mean counter ticket over the measured period; kiosk upsell prompts enabled throughout.
34%
Share of Friday and Saturday orders taken on kiosks
Kiosk orders as a share of all in-store orders, Fri/Sat 17:00–22:00, measured period.
-46%
Phone orders at peak
Counted phone orders 18:00–21:00, measured period vs baseline period.
7 weeks
Payback on the two kiosks
Kiosk rental plus software fee against the uplift in average order value; calculated with the customer from their own figures.
Where they started
- Two staff tied up on the phone and counter during the 18:00–21:00 rush
- Missed calls at peak, with no record of the lost orders
- Upsells depended on how busy the person at the counter was
How the switch went
- 24 Feb 2025Menu and photography loaded, kiosk flow agreed
- 3 Mar 2025Counter till and kitchen printer installed
- 10 Mar 2025Two kiosks installed and staff trained in one shift
The two kiosks paid for themselves by the second month. The average order is up around £3.40, and the phone isn't ringing off the hook while we're plating up.
Source and verification
Figures taken from Spice Lane's NexaTill sales exports for the measured and baseline periods. Payback is the customer's own calculation using their rental cost, shared with permission.
Reviewed and approved by the customer, 22 July 2026
Results depend on menu, staffing and trading pattern, so your own figures will differ. Read our verification and compliance notes, or ask us to arrange a reference call with this customer.