Raja's Pubs
Pub group · 4 sites, Greater Manchester · Live since 18 November 2024
Four pubs replaced two separate till systems with one NexaTill account, adding handheld ordering at the bar and shared reporting across the group.
Measured outcomes
-31%
Average bar wait at Sunday peak
Order-to-payment time, 12:00–15:00 Sundays, measured period vs baseline period (till timestamps).
+£2.10
Average food order value
Mean food ticket across the four sites, measured period vs baseline period.
5 min
Time to produce the weekly group report
Timed by the operations team; previously a manual spreadsheet merge of four exports.
0
Trading days lost to the switch-over
Installation log, 11–18 November 2024.
Where they started
- Two different till systems across four pubs, with no combined reporting
- Sunday service backing up at the bar while food orders were written by hand
- Menu and price changes made site by site, often inconsistently
How the switch went
- 4 Nov 2024Menus and price bands imported, staff logins created
- 11–18 Nov 2024Sites installed one per evening, no closed trading days
- 2 Dec 2024Eight handhelds added for table and bar service
- 9 Jan 2025Group reporting and central price control switched on
We moved all four sites over in a fortnight, right before Christmas. Sunday carvery used to back up at the bar — now orders land in the kitchen the second they're rung in, and the group report takes me five minutes instead of a morning.
Source and verification
Figures supplied by Raja's Pubs from NexaTill reporting exports and cross-checked against their previous provider's 2024 reports. Wait-time figures come from till timestamps, not observation.
Reviewed and approved by the customer, 14 August 2026
Results depend on menu, staffing and trading pattern, so your own figures will differ. Read our verification and compliance notes, or ask us to arrange a reference call with this customer.