Northgate Coffee
Coffee shops · 3 sites, North West England · Live since 20 January 2025
Three coffee shops moved to shared stock control and central price changes, replacing weekly manual counts.
Measured outcomes
-18%
Milk waste by volume
Logged waste per litre sold, first quarter after go-live vs same quarter in baseline period.
-4 hrs
Weekly time spent on stock counts
Owner's own time log across three sites, measured period vs baseline period.
same day
Price changes across all three shops
Central price control; previously up to seven days to reach every site.
< 5 min
Typical WhatsApp support response
Median first-response time on this customer's support thread, measured period.
Where they started
- Milk and pastry waste tracked on paper, differently at each shop
- Price changes taking a week to reach all three sites
- No reliable view of which drinks actually made money
How the switch went
- 13 Jan 2025Recipes and stock items set up with the customer
- 20 Jan 2025All three shops installed over two days
- 17 Feb 2025Central price control and waste logging switched on
Stock finally matches reality — we cut milk waste noticeably in the first quarter. When I need a price changed across all three shops I message on WhatsApp and it's done before I've finished my coffee.
Source and verification
Waste and stock figures come from Northgate Coffee's own logs inside NexaTill; the baseline comes from their paper counts for the same months a year earlier. Support response times come from NexaTill's message records.
Reviewed and approved by the customer, 9 June 2026
Results depend on menu, staffing and trading pattern, so your own figures will differ. Read our verification and compliance notes, or ask us to arrange a reference call with this customer.